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Clone Failed - Open file failed

Printed from: Macrium Support Forum
Topic URL: http://support.macrium.com/topic.asp?TOPIC_ID=5291
Printed on: October 22 2014

Topic:


Topic author: davidicus
Subject: Clone Failed - Open file failed
Posted on: March 08 2013 08:13:17
Message:

help! i just purchased Reflect and my first clone fails at 1%.

Clone failed - Open file failed "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy26" - 2 - No such file or directory - VerifyFileSystem failed 


trying to clone an internal SSD to an external SSD of same size by USB. multiple partitions, no partition size changes. Windows 7 64.

Replies:


Reply author: C.Bamford
Replied on: March 08 2013 09:29:49
Message:

Hi,

Thanks for posting and welcome to the forums.

This error can generally, but not exclusively, be caused by:
- Volume shadow copy space running out of disk apace.
- Excessive disk activity, such as a defrag operation at the same time as a backup.

Please inspect the Windows event logs around the time of the clone to try and isolate the issue. Look for any warnings or errors, of particular interest are VSS or VolSnap events.

While the following KB article does not address the specific error, it does show how to work with shadow storage space:
http://kb.macrium.com/KnowledgebaseArticle50043.aspx

Kind regards.
Chris - Macrium Support


Reply author: davidicus
Replied on: March 08 2013 20:22:39
Message:

quote:
Originally posted by C.Bamford
This error can generally, but not exclusively, be caused by:
- Volume shadow copy space running out of disk apace.



thanks Chris--i will look at the logs and see if anything pops out.

what kind of space might i need? the partition it appears to choke on is about 78GB full of 96GB total.


Reply author: davidicus
Replied on: March 09 2013 04:06:53
Message:

quote:
Originally posted by C.Bamford

- Volume shadow copy space running out of disk apace.




- i tried running "vssadmin list shadowstorage" as administrator and got the error "The shadow copy provider had an unexpected error while trying to process the specified command."

- there are VSS Warnings: "Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{0a2bcb13-70e5-11e2-b161-c01885dbbde0}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly. Check security on the volume, and try the operation again."

- and there are volsnap errors: "The shadow copies of volume C: were aborted because of an IO failure on volume C:."

does any of that make any sense? greek to me :(


Reply author: Nick
Replied on: March 09 2013 09:40:53
Message:

Hi

Thanks for posting back.

quote:
The shadow copies of volume C: were aborted because of an IO failure on volume C:.


This indicates a fatal error reading from drive C and may be hardware or file system related. Please try running 'chkdsk c: /f' from a command prompt with elevated privileges to correct any serious file system problems.

Kind regards

Nick - Macrium Support


Reply author: davidicus
Replied on: March 09 2013 19:46:07
Message:

clone complete! i'd be ecstatic, but the computer won't boot properly on the newly cloned drive :/


Reply author: Neale
Replied on: March 10 2013 20:56:55
Message:

Check that the boot order in your BIOS is set right. I had a failing drive recently and the boot order was being changed so it was trying to boot from my data drive.

If the order is correct and it still has problems try booting from the Win PE recovery disk and using the fix boot problems feature.

Cheers,

--
Neale
Insanity is hereditary, you get it from your children


Reply author: davidicus
Replied on: March 11 2013 06:32:35
Message:

quote:
Originally posted by Neale

Check that the boot order in your BIOS is set right.

If the order is correct and it still has problems try booting from the Win PE recovery disk and using the fix boot problems feature.



triple checked boot order--looked ok.

got Win PE recovery on a USB stick and re-cloned through it numerous times. each time i booted from SSD#2 inside i seemed to find a different error: boot manager missing, hal.dll missing, required device can't be accessed. Lenovo recovery always insisted "You must log in to access System Recovery Options" but never offered me the option of logging in.

i used Fix Boot Problems after each failure.

the last three times partition 2 on SSD#2 looked like it had way less data than it was supposed to (16.76 GB instead of 79.11 GB), and Fix Boot Problems consistently resulted in an exception ("Macrium has encountered a serious problem. Failed to create dump file. error 1392).


Reply author: Antony
Replied on: March 11 2013 14:04:56
Message:

Hello Davidicus,

I am sending you a direct message via our support system so we can obtain some more details from you.

For other users we will update this thread when we have a resolution.

Kind Regards,

Antony
Macrium Support


Reply author: davidicus
Replied on: May 20 2013 19:41:51
Message:

i wasn't aware Reflect chokes on drives with errors. did multiple rounds of CHKDSK, SFC, and attempted clones via WindowsPE on USB stick until one finally broke through.


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