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 Can't restore backup from network location		  New Topic  Reply to Topic
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seadynamic8
Starting Member

2 Posts
Posted - September 18 2014 :  17:55:45  Show Profile  Reply with Quote
Hi,

I can't seem to access my backup from a network location or a mapped drive.

The mapped drive is not seen at all.
The network location is not accessible.

I have added my network logon credientials in the settings area (Edit Defaults). (This allowed me to access the network share originally to backup to this location.)

Now I can't access the network share to restore from it. I get the message
"Network Error: Windows cannot access \\Diskstation" . I'm using a Synology NAS for the backup location (which has a network shared folder).

I can see the Network location in the Windows Explorer (Network > Diskstation) and when asking to select an image or backup file screen. Just can't access it.

Any suggestions?

StephenG
Moderator

United Kingdom
363 Posts
Posted - September 19 2014 :  08:28:38  Show Profile  Reply with Quote
Hi seadynamic8,

Thanks for posting.

Please read the below knowledge base article to troubleshoot your network share issue.

http://kb.macrium.com/KnowledgebaseArticle50208.aspx

Please also make sure you are accessing the share as follows "\\Diskstation\share-name" Replace share-name with the name of your share.


Kind regards

Stephen - Macrium Support
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seadynamic8
Starting Member

2 Posts
Posted - September 19 2014 :  14:00:39  Show Profile  Reply with Quote
The first solution, using the UNC path is what I had been doing. That is what caused the network error message of not being accessible. (I had used \\Diskstation and \\Diskstation\Share-name as well, both didn't work).

While I don't prefer to edit the registry, I guess there was no way around not doing so.

Anyways, I edited my registry and both the network share is now accessible and the mapped drive is visible and accessible as well.

Thank you.
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