Macrium Support Forum

This forum is for Version 5 of Macrium Reflect.
Version 6 users should join our new forum here.

Version 5 support expired on 17 February 2016.

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oskar270
Starting Member

Canada
9 Posts
Posted - March 01 2015 :  17:55:15  Show Profile  Reply with Quote
Std. Edition V5.3.

I went to do a backup job today and noticed the message to upgrade to V6. I think I followed the prompts and noticed a message saying “an email has been dispatched to my email…” and although my email address shown was correct I never got this email

Perhaps I’m not eligible for the upgrade?

Drac144
Advanced Member

USA
647 Posts
Posted - March 01 2015 :  21:09:43  Show Profile  Reply with Quote
I did not receive any notification about the release of V6. I only knew because of some posts on this forum. Not sure if that was by design or if there was an issue with the mailing sent.
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Seekforever
Advanced Member

Canada
640 Posts
Posted - March 01 2015 :  21:20:44  Show Profile  Reply with Quote
I didn't get any email either.
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Nick
Moderator

United Kingdom
6303 Posts
Posted - March 01 2015 :  22:36:21  Show Profile  Reply with Quote
@oskar270

Thanks for posting.

quote:
Perhaps I’m not eligible for the upgrade?


Your v6 upgrade was generated and an email was sent with this information. Please check your spam folder.

If you can't locate the email then please contact us and we can supply you with the key:

http://www.macrium.com/support.aspx#tickets

@Drac144, @Seekforever

Have you both actually requested a Free upgrade from v6 for v5 purchases after 1st November 12014?

Kind regards

Nick - Macrium Support
Edited by - Nick on March 01 2015 22:37:31
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Seekforever
Advanced Member

Canada
640 Posts
Posted - March 01 2015 :  23:49:28  Show Profile  Reply with Quote
I think perhaps an "oops, sorry" is in order; the answer is no.

I thought we were talking about a general notification email to all registered users of V5.
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oskar270
Starting Member

Canada
9 Posts
Posted - March 05 2015 :  14:59:02  Show Profile  Reply with Quote
Thank you Nick, I was expecting to have an email notification that my post had an answer but never got one and today decided to check and saw the replies. Makes me wonder if my email works but I do receive emails and as far as I know my email works fine.

I clicked on the link and filled the requested info
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Drac144
Advanced Member

USA
647 Posts
Posted - March 05 2015 :  21:52:27  Show Profile  Reply with Quote
Nick, I don't understand your question. No, I did not request a free upgrade, but I don't see anything in Oskar's email saying that he did.
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