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This forum is for Version 5 of Macrium Reflect.
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Version 5 support expired on 17 February 2016.

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Niani
Starting Member

France
2 Posts
Posted - August 12 2014 :  07:29:00  Show Profile  Reply with Quote


AV emsisoft
Firewall is online armor
W8 64 pro

Soft has been ok for the past two years or so.

My event viewer is giving me this for error



Faulting application name: Reflect.exe, version: 5.3.7134.0, time stamp: 0x53e3799b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007ff00140000
Faulting process ID: 0x1c90
Faulting application start time: 0x01cfb5fe5c9e2e3c
Faulting application path: C:\Program Files\Macrium\Reflect\Reflect.exe
Faulting module path: unknown
Report ID: 9a89683c-21f1-11e4-830e-c860008a5c33
Faulting package full name:
Faulting package-relative application ID:

Scott
Moderator

United Kingdom
67 Posts
Posted - August 12 2014 :  08:19:20  Show Profile  Reply with Quote
Hi Niani.
Welcome to the forum and sorry to hear you're having problems.

It looks like you may be having a conflict with your security software. Please read the information in the follow KB article for troubleshooting AV conflicts: http://kb.macrium.com/KnowledgebaseArticle50225.aspx

Please note there is a specific guide for customers using Emsisoft which is linked in that article as well

Hopefully this should resolve the issues.

Kind Regards,
Scott - Macrium Support
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Niani
Starting Member

France
2 Posts
Posted - August 12 2014 :  10:50:38  Show Profile  Reply with Quote
All right

Thank you, the soft responsible for this mess was "online armor".

Good day
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