| Author |
 Topic  |
|
|
FIngman
Starting Member
Finland
2 Posts |
 Posted - September 20 2007 : 13:57:21
|
Is it posssible to back up the Windows partition? When I try I get an error message saying "can't read from disk". I suppose it is because of files in use and locked by Windows XP. |
|
|
Nick
Moderator
United Kingdom
6303 Posts |
Posted - September 20 2007 : 14:15:04
|
Hi
It should be possible to image a Windows partition, file locking is not a problem when creating a disk image.
Make sure you have rebooted after installation, a reboot is required to load the drivers necessary to backup drive C
If it still isn't working then it will help if you can send the log file to support:
1.Display the log file in Reflect (click the ‘log’ tab)
2.Right click and select “View Source”
3.Save the file and email it as an attachment to support@macrium.com
Thanks
Nick - Macriuum Support |
 |
|
|
SteveB
Moderator
United Kingdom
372 Posts |
Posted - September 20 2007 : 14:38:55
|
You may have a failing Disk, or a bad sector in the middle of the Master File Table (MFT). Try running "chkdsk c:" from the command window and see if it reports any problem.
|
|
|
|
Nick
Moderator
United Kingdom
6303 Posts |
Posted - September 20 2007 : 22:56:32
|
<FIngman Replied> The actual error message is:
Backup aborted! - Unable to read from disk - Error Code 23
Hi
Thanks for that information. We think that your disk has at least one bad sector in use by the file system but not flagged as bad by NTFS.
Could you run ' chkdsk c: /r /f ' from the command prompt. This operation will scan your disk for bad sectors and will require you to reboot your PC. It may take some time.
Hope this helps
Nick - Macrium Support |
Edited by - Nick on September 20 2007 23:16:39 |
|
|
|
Nick
Moderator
United Kingdom
6303 Posts |
Posted - September 20 2007 : 23:09:30
|
Just confirmed, Your disk has a CRC error (cyclic redundancy check), this is definitely a bad sector and a possible indication of a failing disk.
This sector is also in use by the file system, that's why the image creation failed!
If you defrag the disk then please create an image before. It's possible a defrag will uncover more bad sectors.
Nick - Macrium Support |
Edited by - Nick on September 20 2007 23:43:27 |
|
|
|
FIngman
Starting Member
Finland
2 Posts |
Posted - September 21 2007 : 09:20:04
|
Running chkdsk c: /r /f did help. Several disk errors were found and corrected - and the subsequent backup was successful. I'll certainly exchange that hard disk for a new one! Thanks for rapid and excellent support! Reflect is the best backup software that I have come across (and I have tested a number of them). |
|
|
|
gpspigeon
Starting Member
Australia
6 Posts |
Posted - October 05 2007 : 05:07:32
|
I am trying to migrate/upgrade my 8G "C" drive to an 80G drive on a WindowsXP professional installation. I have put the 80G drive into the computer as drive "F". I successfully created a non-compressed image of the 8G drive onto a network folder and now I am attempting, without success, to restore that image across the network to the 80g drive "F". Once the restoration was complete I was hoping to remove the old drive and simply reconfigure the boot process so that the 80G drive became the new drive "C"; a bootable image of the old drive but with the partition expanded to occupy the extra capacity of the new 80G drive through the facilities built into the "Reflect" utility. I was hopeful that all software would function without the need to reinstall or repair any current programmes.
The restore wizard is not providing me with an option to write the networked image file to the 80G drive only the original 8G drive and if I select the 8G drive the programme crashes and the system locks up after initially attempting to produce an error report for Microsoft.
Have I misunderstood the process? Any comments would be greatly appreciated. I am currently using Version 4.1 of the software, build 1896, the most recent download.
Many thanks. |
|
|
|
Nick
Moderator
United Kingdom
6303 Posts |
Posted - October 05 2007 : 08:18:49
|
Hi
You should indeed be able to perform the operations you are attempting, but I think your image file has become corrupt somewhere in the backup process. Also you are misunderstanding the purpose of one of the Restore Wizards screens. Note: You will find the image file creation quicker with compression 'on' if you are backing up over the network.
1. Create a new Image file (with compression set to medium)
2. Check that you can mount the image. Choose the 'Browse an image in Windows Explorer' option. This will make sure that everything is OK with loading the file over your network. You can also take the verify option as well, just to be sure.
2. Start the restore wizard.
3. Choose the location you backed up to in the 'Recent Locations' list and click 'Next'
4. The next screen is where you select which partition in the Image you are restoring NOT which partition you are overwriting. This is why you only see the 8GB 'C' partition. Select the 8GB partition and click 'Next'
5. Select your new disk drive 'F' and click next. It is important that this drive is not in use by Windows. To ensure this you may want to dismount drive 'F' first. If you can't do that then you need to start your PC with the recovery CD and complete these same steps from there.
6. Follow the steps in the remainder of the Wizard to start the restore.
If you are still having problems then it would help us if you could provide us with more information:
1. You PC main memory (RAM), Processor and Operating System
2. Could you detail the EXACT steps taken to reproduce the program crash.
Hope this helps
Nick - Macrium Support
|
|
|
|
gpspigeon
Starting Member
Australia
6 Posts |
Posted - October 06 2007 : 03:28:46
|
Hi Nick
As you suggested I created a new compressed image file, successfully mounted, browsed and also verified it, all without problems. (BTW I also successfully verified the original image I created yesterday.)
I started the restore wizard, chose the location backed up to in the 'Recent Locations' list and then clicked 'Next'. On the following screen I selected the partition in the Image that I was restoring and then clicked 'Next'. At this point the programme crashed just as it did yesterday.
I note your comment regarding drive "F". I do not believe that the "F" drive is in use by windows as I have not accessed the drive since booting and the only information I could find regarding dismounting drive "F" was to use "chkdsk f: /x" but that only applies to NTFS formated disks and my disk is FAT32. In any event I decided to burn a rescue CD with your utility in order to complete the image tranfer to "F" drive. When I tried to boot from the resue CD, I received a bug report and a kernel panic error under Linux.
I have taken the liberty of emailing to you at your nick@macrium.com email address screenshots of the process that generated the errors and also a copy of the event log which pinpoints the module producing problems.
These screenshots also include information on the hardware and software platform. I am using an Asus motherboard (P5VD2-MX, with 1G DDR2ram 533, an Intel dual core processor 3.4Ghz)The software is WindowsXP Professional 2002 with service pack 2. I have run a memory diagnostics test for an hour and everything performed without error.
I really am impressed with the versatility of what I have seen of your software and I hope that we can get to the bottom of the current glitch.
Many thanks for your current efforts
Edit to original post:-
PS. Since my earlier post I have tried the Rescue CD in another system and found it to boot successfully. I am now going to try to bring up drive "F" in a different sytem using the Rescue CD and recover the image to it over the network. I'll post the outcome later. It does at this stage seem that my hardware has problems with the current release of the utility.
Thanks |
Edited by - gpspigeon on October 06 2007 06:57:20 |
|
|
|
gpspigeon
Starting Member
Australia
6 Posts |
Posted - October 07 2007 : 00:10:50
|
Using a surrogate computer system I was able to successfully retrieve over the network the file image onto my upgrade disk.
Once the image was restored I removed the drive from the surrogate computer and installed it into the final computer as drive "C". I removed what had been the old drive "C" and powered up the system. The process was quite straight forward and the new configuration sprang into life immediately and everything just works. Brilliant!!
No sooner had I achieved my goal when I received an email from the crew at Macrium support. It was Saturday and I expected they would be watching the Rugby World Cup, but no, they were hard at work and within a few hours of my original post they sent me a software patch to remedy the glitch with my hardware. (One of my SATA drives was configured as a dynamic disk which at this time remains unsupported by the utility). I am impressed with not only the software but also the level of support. I guess I no longer have to use a surrogate computer system.
On the matter of the Rescue CD not booting in my original computer I am confident that this issue also relates to incompatibilities concerning my hardware and the various drivers included (or missing) from the scaled down Linux implementation that is the heart of the "trial version" of the Rescue CD. This I am sure will not be an issue with the registered version of the utility which also includes a Windows compatible Rescue CD.
Many thanks to Nick and the crew at Macrium for a your comments and genuine commitment to support. I am registering my version of the software immediately. Every computer owner needs such a utility to safeguard themselves from a computer meltdown. I thank you providing it at such a reasonable price.
|
|
|
|
Nick
Moderator
United Kingdom
6303 Posts |
Posted - October 07 2007 : 09:52:58
|
Thanks for your kind words, very much appreciated.
Both the Rescue CD's (Linux and Windows PE) need a small change to stop the same program error when accessing your dynamic disk.
These will be available for update/download from within the Rescue CD burn wizard in the next 24 hours.
Best Regards
Nick |
|
|
| |
Topic |
|
RSS Feed
KB
Backing up Windows partition
Forum Locked
